Outage in Vorco

Unplanned Event - Backhaul Outage

Resolved Major

May 02, 2026 - Started 7 days ago - Lasted about 2 hours
Official incident page

Incident Report

Start Time: 2049 Service(s) Affected: Northpower, Tuatahi and Enable fibre services Customer Impact: Loss of connectivity A backhaul vendor has suffered a hardware failure which is impacting links between Auckland and the above fibre networks. We'll update this as soon as we have more details or an ETR. We apologise for any inconvenience this may cause.

Components affected

Vorco Core Network Vorco Internet & WAN Access

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Latest Updates ( sorted recent to last )

RESOLVED 7 days ago - at 05/02/2026 10:19AM

Full resolution confirmed at 2140. The fault was caused by an issue with the cooling fan card in the router.

MONITORING 7 days ago - at 05/02/2026 09:53AM

The affected router was restored at 2140 and we are seeing impacted customers come back online now. We’ll update this incident once we have clearance notification to confirm full resolution.

IDENTIFIED 7 days ago - at 05/02/2026 09:08AM

Start Time: 2049
Service(s) Affected: Northpower, Tuatahi and Enable fibre services
Customer Impact: Loss of connectivity

A backhaul vendor has suffered a hardware failure which is impacting links between Auckland and the above fibre networks. We'll update this as soon as we have more details or an ETR.

We apologise for any inconvenience this may cause.

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