Outage in Vorco
Unplanned Event - akl2-bng2 issue and emergency reboot
Resolved MajorIncident Report
Start Time: 1300 (approximate)
Service(s) Affected: Northpower, Tuatahi and Enable fibre connections
Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This seems to be specifically affecting any new sessions only, existing sessions are still working. We are gathering troubleshooting information, and then will restart this BNG which will cause an outage of around 5 minutes to the above services.
We apologise for any inconvenience this may cause.
Components affected
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RESOLVED
15 days ago - at 07/03/2026 04:55AM
After a reboot, connectivity is restored for the impacted services. The cause appears to be a software bug, which we're working with our vendor to investigate and resolve.
IDENTIFIED
15 days ago - at 07/03/2026 03:05AM
Start Time: 1300 (approximate)
Service(s) Affected: Northpower, Tuatahi and Enable fibre connections
Customer Impact: Customers on Northpower, Tuatahi and Enable fibre connections may be experiencing issues with connectivity. This seems to be specifically affecting any new sessions only, existing sessions are still working. We are gathering troubleshooting information, and then will restart this BNG which will cause an outage of around 5 minutes to the above services.
We apologise for any inconvenience this may cause.
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