Outage in voucherify

us1 - elevated error rate due to AWS large-scale outage in us-east-1

Resolved Minor
October 20, 2025 - Started 11 days ago - Lasted about 12 hours
Official incident page

Incident Report

See https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A
Components affected
voucherify US1 - API voucherify US1 - Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/21/2025 07:20AM

This incident has been resolved.

MONITORING 11 days ago - at 10/20/2025 07:27PM

See https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-east-1::event/MULTIPLE_SERVICES/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE/AWS_MULTIPLE_SERVICES_OPERATIONAL_ISSUE_BA540_514A652BE1A

Latest voucherify outages

Delayed processing of customers data (stale data or no new customers visible in Dashboard) - about 2 months ago
Delayed distributions based on customer segments (incl. webhooks / email / sms delivery) - about 2 months ago
US1 - intermittent API errors - 8 months ago
Elevated errors at eu1 - 11 months ago
AS1 - Elevated API Errors - about 1 year ago

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