Outage in Voxtelesys

3CX Mobile Push Notification Delivery Issues

Resolved Minor

March 26, 2026 - Started 24 days ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating reports of some users not receiving push notifications on the 3CX Mobile App.

Components affected

Voxtelesys Hosted 3CX

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Latest Updates ( sorted recent to last )

RESOLVED 23 days ago - at 03/26/2026 10:32PM

There have been no further reports of missing push notifications and all tests continue to pass.

Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets

MONITORING 24 days ago - at 03/26/2026 03:39PM

We have identified a connectivity issue affecting some push notification deliveries and have implemented a routing adjustment to bypass the specific external routing irregularity.

Immediate testing has shown positive results, and that notifications are delivering successfully.

No action is required from your end as we will continue to monitor for stability.

Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets

INVESTIGATING 24 days ago - at 03/26/2026 03:18PM

We are currently investigating reports of some users not receiving push notifications on the 3CX Mobile App.

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