Outage in Voxtelesys

3CX Mobile Push Notification Delivery Issues

Resolved Minor

April 09, 2026 - Started 10 days ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating reports of some users not receiving push notifications on the 3CX Mobile App.

Components affected

Voxtelesys Hosted 3CX

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 04/10/2026 12:55AM

There have been no further reports of missing push notifications and all tests continue to pass.

Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets

MONITORING 10 days ago - at 04/09/2026 02:54PM

We have identified a connectivity issue affecting some push notification deliveries and have implemented a routing adjustment to bypass the specific external routing irregularity.

Immediate testing has shown positive results, and that notifications are delivering successfully.

No action is required from your end as we will continue to monitor for stability.

Please do not hesitate to contact support via ticket if you have questions or concerns. You can create a ticket on our portal: https://portal.voxtelesys.net/support-tickets

INVESTIGATING 10 days ago - at 04/09/2026 02:53PM

We are currently investigating reports of some users not receiving push notifications on the 3CX Mobile App.

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