Outage in Voyado

[Engage] Increased response times on person lookups

Resolved Minor
October 20, 2024 - Started 12 months ago - Lasted about 6 hours
Official incident page

Incident Report

One of our suppliers is performing maintenance and our monitoring indicates that this is resulting in degraded response times in the APIs providing us with person lookup data. Their maintenance is scheduled to be completed by 3:00 PM CEST.
Components affected
Voyado 3rd Party Integrations

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/20/2024 01:01PM

This incident has been resolved.

MONITORING 12 months ago - at 10/20/2024 10:54AM

Since 12:13 PM CEST, we have observed better response times and no failed requests caused by the maintenance performed by our supplier. Our supplier's maintenance window is still open until 3:00 PM CEST, but our logs no longer show any significant impact on response times from the APIs providing us with person lookup data.

IDENTIFIED 12 months ago - at 10/20/2024 08:24AM

We also see personlookup requests made by customers that are failing due to this. We will continue to monitor the situation.

IDENTIFIED 12 months ago - at 10/20/2024 07:34AM

One of our suppliers is performing maintenance and our monitoring indicates that this is resulting in degraded response times in the APIs providing us with person lookup data. Their maintenance is scheduled to be completed by 3:00 PM CEST.

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