Outage in Voyado

[Engage] Email Sendout Disruption

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue impacting email sendouts. We are actively investigating and will provide updates on this page as soon as more information is available.
Components affected
Voyado Messaging

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/30/2025 11:40AM

This incident has been resolved. We are continuing to process and deliver the final messages that were delayed due to the incident.

MONITORING about 1 month ago - at 09/30/2025 09:41AM

We are continuing to process and deliver the emails that were delayed due to the earlier incident.

MONITORING about 1 month ago - at 09/30/2025 08:39AM

The incident has been resolved and the deployment was successful. Email sendouts are functioning normally again, but a number of delayed messages are still being processed and delivered.

MONITORING about 1 month ago - at 09/30/2025 08:02AM

A hotfix has been deployed and shows promising results, but unfortunately many messages are still delayed and currently being processed.

INVESTIGATING about 1 month ago - at 09/30/2025 07:21AM

We have identified an issue impacting email sendouts. We are actively investigating and will provide updates on this page as soon as more information is available.

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