Outage in Voyado

[Engage] Email Sendout Disruption

Resolved Minor
September 30, 2025 - Started about 16 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

We have identified an issue impacting email sendouts. We are actively investigating and will provide updates on this page as soon as more information is available.
Components affected
Voyado Messaging
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 09/30/2025 11:40AM

This incident has been resolved. We are continuing to process and deliver the final messages that were delayed due to the incident.

MONITORING about 14 hours ago - at 09/30/2025 09:41AM

We are continuing to process and deliver the emails that were delayed due to the earlier incident.

MONITORING about 15 hours ago - at 09/30/2025 08:39AM

The incident has been resolved and the deployment was successful. Email sendouts are functioning normally again, but a number of delayed messages are still being processed and delivered.

MONITORING about 16 hours ago - at 09/30/2025 08:02AM

A hotfix has been deployed and shows promising results, but unfortunately many messages are still delayed and currently being processed.

INVESTIGATING about 16 hours ago - at 09/30/2025 07:21AM

We have identified an issue impacting email sendouts. We are actively investigating and will provide updates on this page as soon as more information is available.

Latest Voyado outages

[Engage] Delay in Processing of Sendouts - 3 days ago
[Elevate] More Delays with the analytics data - 5 days ago
[Elevate] Delay in analytics data - 7 days ago
[Engage] System Performance Degradation - 8 days ago
[Engage] Message Delays and API Slowness - 14 days ago

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