Outage in Voyado
Voyado Engage - Performance degradation affecting a subset of customers
Resolved MinorIncident Report
Summary AI Generated
Voyado Engage experienced intermittent performance degradation that affected API, Messaging, and Automations components for a subset of customers over 25.6 hours. The issue was a recurrence of a previous day's problem, indicating that initial remediation efforts were insufficient. The service was stabilized and fully resolved, with continued monitoring to ensure system stability.
The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 04/10/2026 11:13AM
Resolved: Following earlier performance degradation, all services have been operating normally since yesterday.
We will continue to monitor to ensure stability.
MONITORING
18 days ago - at 04/09/2026 02:41PM
We are currently seeing stable system performance since 12:30. The issue causing intermittent degraded performance appears to be mitigated, and we are continuing to monitor closely.
INVESTIGATING
18 days ago - at 04/09/2026 12:41PM
We are currently seeing that system performance has stabilized following the recurrence of yesterday’s issue. We are continuing the investigation to identify the root cause and is actively testing additional measures to fully resolve the problem. Further updates will follow as we progress.
INVESTIGATING
18 days ago - at 04/09/2026 09:38AM
The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
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