Outage in Voyado
Engage - email sending issues
Resolved MinorIncident Report
Summary AI Generated
Voyado Engage experienced a 47-hour email sending disruption caused by an issue with their email provider, affecting a subset of customers' email sendouts between approximately 19:30 Thursday and 17:30 Friday. Some emails within affected sendouts were delivered successfully, while others failed and will not be automatically resent. The issue has been resolved, with delivery status in Engage reflecting accurate information, and a post-mortem is planned to identify the root cause.
We are seeing issues with a subset of emails not being sent by our email provider, it is being investigated.
Components affected
Voyado MessagingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/23/2026 09:44AM
The issue affecting email sending has been resolved. During the monitoring period, we have seen no indications of the issue recurring.
The disruption affected some email sendouts for a subset of customers between approximately 19:30 on Thursday and 17:30 on Friday. For affected sendouts, some emails were sent successfully, while a percentage were not sent due to the issue.
The delivery information shown in Engage is correct. Emails with an unknown delivery status were not delivered and will not be resent automatically.
We will conduct a post-mortem to further investigate the incident and determine the underlying root cause.
We apologize for the inconvenience caused.
MONITORING
10 days ago - at 08/22/2026 11:05AM
We are seeing improved results following the actions taken and are now monitoring the situation.
INVESTIGATING
11 days ago - at 08/21/2026 10:41AM
We are seeing issues with a subset of emails not being sent by our email provider, it is being investigated.
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