Outage in Voyado
Engage - issues with registration forms redirection not working
Resolved MajorIncident Report
Summary AI Generated
Voyado Engage experienced a major incident where short-URLs in registration forms were not redirecting properly, specifically affecting links sent via SMS. The issue prevented users from accessing registration forms through these shortened links for 2.6 hours. The problem was identified, a fix was tested and deployed, and the incident was resolved after monitoring confirmed the solution was working.
We are seeing issues with short-URLs in reg forms not redirecting properly. This is being investigated.
Components affected
Voyado OtherTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/02/2026 04:17PM
This incident has been resolved.
MONITORING
3 days ago - at 06/02/2026 03:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
3 days ago - at 06/02/2026 02:32PM
The issue has been identified and a fix is currently being tested before hotfix can be deployed.
INVESTIGATING
3 days ago - at 06/02/2026 02:00PM
The issue is limited to links to registration forms sent via SMS.
INVESTIGATING
3 days ago - at 06/02/2026 01:44PM
We are seeing issues with short-URLs in reg forms not redirecting properly. This is being investigated.
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