Outage in Voyado
[Engage] - Shopify App Service Disruption
Resolved MajorIncident Report
Summary AI Generated
Voyado's Shopify App went offline on July 13, 2026, affecting all customers for approximately 22 days before being fully resolved on August 4, 2026. A fix was deployed the same day the incident was reported, restoring the app, with orders and contacts from the outage period recovered over time; however, Back in Stock subscribers, inventory data, and web tracking data were permanently lost. The service was confirmed stable at resolution, with additional details communicated directly to affected customers.
We are currently experiencing an issue affecting the Shopify App for all customers.
The Shopify App is currently offline due to an ongoing technical issue. We are actively investigating the problem and working to restore service as quickly as possible.
We will provide another update as soon as we have more information.
Components affected
Voyado OtherTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 08/04/2026 10:34AM
The Shopify App has been operating normally, and the service has remained stable.
Additional information has been shared directly with the customers affected by the incident.
MONITORING
28 days ago - at 07/14/2026 08:54AM
The situation remains stable, and the Shopify App continues to operate normally.
We are still working on recovering data from the incident, as well as on long-term remediation to prevent a recurrence.
We will provide another update once recovery has been completed or if there are any significant changes.
MONITORING
29 days ago - at 07/13/2026 01:56PM
A fix has been implemented, and the Shopify App is now back online. We are seeing promising results and are continuing to monitor the platform closely to ensure the service remains stable.
Orders and contacts created during the incident will be recovered, but this process will take some time to complete.
The following data will not be recovered:
* Back in Stock subscribers
* Inventory data for Back in Stock
* Web tracking data
We will provide another update once recovery has been completed or if there are any significant changes.
INVESTIGATING
29 days ago - at 07/13/2026 11:00AM
We are currently experiencing an issue affecting the Shopify App for all customers.
The Shopify App is currently offline due to an ongoing technical issue. We are actively investigating the problem and working to restore service as quickly as possible.
We will provide another update as soon as we have more information.
Latest Voyado outages
[Elevate] Partial outage of the Elevate App - about 1 month ago
[Engage] Degraded API performance - about 1 month ago
[Engage] Issues with displaying Design Studio messages - 3 months ago
Elevate Classification Issue - 3 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
