Voyado Engage experienced intermittent performance degradation affecting API, Messaging, and Automations components for a subset of customers over 23.7 hours. The issue was a recurrence of problems from the previous day, indicating that initial remediation efforts were insufficient. The service was restored to normal operation after additional actions were taken to address the underlying performance issues.
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All services are now operating normally. We will continue to monitor to ensure stability.
Following actions taken to address the issue, we are seeing improvements in system performance and stability. We will continue to monitor closely to ensure the situation remains stable.
The issue with intermittent degraded performance from yesterday has returned, the remediations made yesterday seems not to be sufficient. Investigation ongoing.
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