Voyado Engage experienced intermittent performance degradation affecting a subset of customers and the API service for 6 hours. The engineering team investigated the root cause and deployed fixes to address the performance issues. All services returned to normal operation after the fixes were implemented and monitored for stability.
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Resolved: Following earlier performance degradation, the deployed fixes had the desired effect and all services are now operating normally. We will continue to monitor to ensure stability.
Some fixes were deployed earlier this evening and we are monitoring to see if it has had effect.
We are continuing to investigate the root cause, it has not yet been identified.
We are currently seeing intermittent degraded performance affecting a subset of our customers. Investigation ongoing.
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