Outage in Voyado
[Engage] Issues with displaying Design Studio messages
Resolved MajorIncident Report
Summary AI Generated
Voyado's Design Studio experienced a major incident where users could not display or create messages, though message sending functionality remained operational. The messaging component was affected for 3.4 hours before a hotfix was implemented and deployed. The system was monitored after the fix and confirmed stable, with a post-mortem scheduled to follow.
We are currently investigating an issue with displaying Design Studio messages. At this stage, information is limited, further updates will be shared as soon as possible.
Components affected
Voyado MessagingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 hours ago - at 05/22/2026 12:45PM
The system has been stable since the fix earlier today. Post mortem will be performed and an incident report will be added.
MONITORING
about 5 hours ago - at 05/22/2026 10:40AM
A fix has been implemented and is working. We are monitoring for now.
IDENTIFIED
about 5 hours ago - at 05/22/2026 10:02AM
We are currently experiencing issues affecting the display and creation of messages in Design Studio. Sending messages is not impacted.
IDENTIFIED
about 5 hours ago - at 05/22/2026 09:50AM
We have identified the issue and are preparing a hotfix.
INVESTIGATING
about 6 hours ago - at 05/22/2026 09:28AM
We are currently investigating an issue with displaying Design Studio messages. At this stage, information is limited, further updates will be shared as soon as possible.
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