[Engage] Service degradation for a subset of customers

We conclude that the incident has been resolved.
Response times have been normal for the past 30 mins (or more).

We are seeing signs of improvement and most of the customers affected are right now at more "normal" levels.
We are continuing to monitor the situation closely.

We have identified the issue and are working on a solution to mediate the issue.
The service degradation is currently affecting a subset of customers, linked to a specific resource cluster, while most customers are unaffected at this point. The affected customers experience higher than normal response times in our APIs as well as the web applications.

We are currently investigating an issue causing service degradation (slowness, unresponsiveness) for a subset of customers.
Work is ongoing and information will be provided as soon as possible.