Outage in Voyado

[Engage] - Disturbance identified, affecting Messages and Automations

Resolved Minor
March 02, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified a disturbance in Voyado which is affecting Message sendouts and Automations, which are currently not being processed. We are currently investigating the issue.
Components affected
Voyado Messaging Voyado Automations
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/02/2025 11:24AM

All massages are now resent. The incident is now resolved.

MONITORING about 2 months ago - at 03/02/2025 09:58AM

As previously stated, operations are back to normal. We are still working on the aftermath (i.e. resending email messages that were not sent due to the outage). Automations are fully synced and are running as normal.
Next update will come when all messages are resent.

MONITORING about 2 months ago - at 03/02/2025 09:25AM

The processing of Messages and Automations are still looking good after the implemented fix. There are still some delays from queued up messages that are being processed but Automations are back to normal.

MONITORING about 2 months ago - at 03/02/2025 09:00AM

A fix has been implemented with promising results. We are seeing that Messages are being sent again and Automations are being processed.
We will continue to monitor the situation.

INVESTIGATING about 2 months ago - at 03/02/2025 08:55AM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 03/02/2025 08:36AM

We have identified a disturbance in Voyado which is affecting Message sendouts and Automations, which are currently not being processed.
We are currently investigating the issue.

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