Outage in W. W. Norton & Company

Purchasing and Account Creation Issue

Resolved Minor
April 22, 2025 - Started 6 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Components affected
W. W. Norton & Company Additional Digital Resources W. W. Norton & Company wwnorton.com (main website)

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/22/2025 03:34PM

This is issue is now resolved. Users should now be able to create new accounts and purchase as usual. We will continue to monitor this, but should you need assistance, please contact our Support team: https://support.wwnorton.com/request

INVESTIGATING 6 months ago - at 04/22/2025 10:34AM

We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request

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