Outage in W. W. Norton & Company
Purchasing and Account Creation Issue
Resolved Minor
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Outage Details
We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Components affected
W. W. Norton & Company Additional Digital Resources W. W. Norton & Company wwnorton.com (main website)Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 04/22/2025 03:34PM
This is issue is now resolved. Users should now be able to create new accounts and purchase as usual. We will continue to monitor this, but should you need assistance, please contact our Support team: https://support.wwnorton.com/request
INVESTIGATING
about 1 month ago - at 04/22/2025 10:34AM
We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Latest W. W. Norton & Company outages
Credit Card Purchasing Issue - about 1 month ago
System maintenance impacting new purchases and password changes - about 1 month ago
Support Ticket Submissions - 2 months ago
Grades changing within multiple products - 3 months ago
Exports failing in Norton Testmaker - 5 months ago
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