Outage in W. W. Norton & Company

Amazon AWS outage - partial disruptions

Resolved Minor

October 20, 2025 - Started 4 months ago - Lasted about 17 hours
Official incident page

Incident Report

There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

Components affected

W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Smartwork5 W. W. Norton & Company Additional Digital Resources

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 01:24PM

The Amazon AWS issue has been resolved.

MONITORING 4 months ago - at 10/20/2025 09:08PM

There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

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