Outage in W. W. Norton & Company

Amazon AWS outage - partial disruptions

Resolved Minor
October 20, 2025 - Started 10 days ago - Lasted about 17 hours
Official incident page

Incident Report

There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms. You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status
Components affected
W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Additional Digital Resources W. W. Norton & Company Smartwork5 W. W. Norton & Company Norton Ebooks

Need to monitor W. W. Norton & Company outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 10/21/2025 01:24PM

The Amazon AWS issue has been resolved.

MONITORING 10 days ago - at 10/20/2025 09:08PM

There is a widespread Amazon AWS outage causing disruptions to many of our partners. While Norton products and services have not been directly impacted, users accessing our platform through an LMS or other vendor partner might experience intermittent access issues due to the impact of the AWS outage on those platforms.

You can track updates to the Amazon AWS outage on their Status page here: https://health.aws.amazon.com/health/status

Latest W. W. Norton & Company outages

Norton Testmaker files failing to export - 1 day ago
Instructor resource pages not loading on wwnorton.com - 22 days ago
Intermittent book cover loading issue - about 1 month ago
Reports of Smartwork loading issues - about 2 months ago
Credit card purchases failing - 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook