Outage in W. W. Norton & Company

Exam and desk copy requests not going through on wwnorton.com

Resolved Minor

January 20, 2026 - Started 27 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where exam and desk copy requests on wwnorton.com are not going through. Please hold your requests until we resolve this issue and post an update here. If you have questions, please contact the Support Team at https://support.wwnorton.com/request

Components affected

W. W. Norton & Company wwnorton.com (main website)

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Latest Updates ( sorted recent to last )

RESOLVED 27 days ago - at 01/20/2026 05:48PM

This issue is now resolved. If you still unable to submit an exam or desk copy request, please contact the Support Team at: https://support.wwnorton.com/request

INVESTIGATING 27 days ago - at 01/20/2026 05:03PM

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