Outage in W. W. Norton & Company

Credit card purchases failing

Resolved Minor

July 15, 2026 - Started 1 day ago - Lasted about 13 hours
Official incident page

Incident Report

We are currently investigating an issue with credit card purchases failing. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request

Components affected

W. W. Norton & Company Norton Ebooks W. W. Norton & Company Norton Illumine W. W. Norton & Company InQuizitive W. W. Norton & Company Smartwork5 W. W. Norton & Company wwnorton.com (main website)

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 07/16/2026 12:52PM

This issue is resolved. We partner with a company to process credit card purchases, and they experienced an outage last night that they have since resolved. If you experience any issue purchasing now, please contact our support team at support.wwnorton.com/request

INVESTIGATING 1 day ago - at 07/15/2026 11:54PM

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