Outage in W. W. Norton & Company

Purchasing issue on wwnorton.com

Resolved Major

August 17, 2026 - Started 9 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue where customers cannot complete purchases on wwnorton.com. Customers are facing an issue where they cannot move past the step where they enter their zip code. If you are experiencing this issue, please contact our Support team, who will help you complete your purchase: https://support.wwnorton.com/

Components affected

W. W. Norton & Company wwnorton.com (main website)

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 08/17/2026 08:47PM

This issue is now resolved. If you experience any issue making a purchase on wwnorton.com, please contact our Support team: https://support.wwnorton.com/

INVESTIGATING 9 days ago - at 08/17/2026 07:29PM

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