Outage in W. W. Norton & Company
Access Issues with W. W. Norton Knowledge Base (Powered by KnowledgeOwl)
Resolved MinorIncident Report
Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
Components affected
W. W. Norton & Company Additional Digital ResourcesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 04/27/2026 06:54PM
The fix is holding and this incident is now resolved.
MONITORING
4 days ago - at 04/27/2026 05:38PM
Users may encounter a 504 server error or an “Ongoing Server Maintenance” message when accessing support help notes on the W. W. Norton knowledge base (end-user help documentation). This knowledge base is provided by a third-party service - KnowledgeOwl. Updates regarding this issue can be found on KnowledgeOwl's incident page: https://knowledgeowl.statuspage.io/incidents/wntc2335l2j4. We will also continue to post updates here as new information becomes available.
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