Outage in W. W. Norton & Company
Norton Testmaker files failing to export
Resolved MajorIncident Report
We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 10/29/2025 03:30PM
This incident has been resolved.
MONITORING
about 2 months ago - at 10/29/2025 02:25PM
We have implemented a fix that unblocks Microsoft Word and LMS file exports in Norton Testmaker. We are monitoring the fix for stability over the next hour. If you continue to experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
INVESTIGATING
about 2 months ago - at 10/29/2025 01:04PM
We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
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