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Outage in W. W. Norton & Company

Norton Testmaker files failing to export

Resolved Major
October 29, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request
Components affected
W. W. Norton & Company Norton Testmaker

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 10/29/2025 03:30PM

This incident has been resolved.

MONITORING 4 months ago - at 10/29/2025 02:25PM

We have implemented a fix that unblocks Microsoft Word and LMS file exports in Norton Testmaker. We are monitoring the fix for stability over the next hour. If you continue to experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request

INVESTIGATING 4 months ago - at 10/29/2025 01:04PM

We are investigating errors with Microsoft Word and LMS file exports from Norton Testmaker. If you experience this problem and need assistance, please contact our support team at https://support.wwnorton.com/request

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