Outage in Wakeo

Analytics Module data calculation issue

Resolved Major
January 10, 2023 - Started over 1 year ago
Official incident page

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Outage Details

We're facing an issue preventing data from being calculated in our Analytics Module. Investigation is ongoing to identify the origin and solve the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/10/2023 10:30AM

All Analytics Dashboards are now refreshed.

MONITORING over 1 year ago - at 01/10/2023 09:08AM

We have identified circumstances leading to memory exhaustion during analytics data refresh.
Our system has been adjusted to prevent high memory usage.
All Analytics Dashboards are currently being refreshed and should be up again in less than 2 hours.

We'll closely monitor refreshes for a few days, to ensure this issue is clearly resolved.

INVESTIGATING over 1 year ago - at 01/10/2023 08:32AM

We're facing an issue preventing data from being calculated in our Analytics Module.
Investigation is ongoing to identify the origin and solve the issue.

Latest Wakeo outages

API timeout - 18 days ago
API timeout - about 1 month ago

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