Outage in WalkMe US

Microsoft Edge Bug Impacting Extensions

Resolved Major
October 22, 2024 - Started about 1 year ago - Lasted 24 minutes
Official incident page

Incident Report

Due to a bug introduced in the newest Microsoft Edge version, many browser extensions, including the WalkMe extension, may fail to work properly on Edge V+. As there is currently no status of the bug fix provided by Microsoft, WalkMe engineering has been able to determine the following workarounds to review with your IT team for an immediate solution. 1. Unique Extension Deployment: WalkMe can provide a new extension (version 4.0.225) that can be mass-deployed by your IT team. Please reach out to WalkMe Support for assistance. The unique extension has the storage file integrated which allows the extension to access the necessary files. 2. Reverting Edge Version: Revert to a previous version of Microsoft Edge, specifically version 128. Please find a link to the Microsoft bug here: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/179
Components affected
WalkMe US Browser Extensions

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Latest Updates ( sorted recent to last )
IDENTIFIED about 1 year ago - at 10/22/2024 04:40PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 year ago - at 10/22/2024 04:40PM

Due to a bug introduced in the newest Microsoft Edge version, many browser extensions, including the WalkMe extension, may fail to work properly on Edge V+. As there is currently no status of the bug fix provided by Microsoft, WalkMe engineering has been able to determine the following workarounds to review with your IT team for an immediate solution.

1. Unique Extension Deployment: WalkMe can provide a new extension (version 4.0.225) that can be mass-deployed by your IT team. Please reach out to WalkMe Support for assistance. The unique extension has the storage file integrated which allows the extension to access the necessary files.
2. Reverting Edge Version: Revert to a previous version of Microsoft Edge, specifically version 128.

Please find a link to the Microsoft bug here: https://github.com/microsoft/MicrosoftEdge-Extensions/issues/179

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