Outage in Waterford Research Institute

Users unable to complete enrollment due to zipcode lookup failure

Resolved Minor
August 21, 2024 - Started 9 months ago
Official incident page

Need to monitor Waterford Research Institute outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Waterford Research Institute, and never miss an outage again.
Start Free Trial

Outage Details

During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/21/2024 05:53PM

This incident has been resolved.

MONITORING 9 months ago - at 08/21/2024 01:47PM

A fix has been implemented and the enrollment form is now functioning correctly.

IDENTIFIED 9 months ago - at 08/21/2024 01:45PM

A fix has been identified, and a resolution is in progress.

INVESTIGATING 9 months ago - at 08/21/2024 12:57PM

During the upstart enrollment process, users may be unable to complete the enrollment form due to the zipcode field lookup and validation timing out. We have contacted our geocoding partner responsible for this service and are awaiting a resolution.

Latest Waterford Research Institute outages

Users unable to authenticate with Waterford Reading Academy products - about 2 months ago
Degraded performance when starting courses - over 1 year ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - almost 2 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - almost 2 years ago
Elevated timeout and error rate effecting student session launch in student applications and manager tile launch in teacher application - about 2 years ago

Real-time vendor status monitoring for IT and Ops teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3970 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook