Outage in Waterford Research Institute
Dashboards and Reporting Data Processing Is Delayed
Resolved MinorIncident Report
We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.
Components affected
Waterford Research Institute Reporting and Dashboards Waterford Research Institute mentor.waterford.org Waterford Research Institute teacher.waterford.orgNeed to monitor Waterford Research Institute outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/21/2025 07:53PM
This incident has been resolved.
IDENTIFIED
4 months ago - at 10/20/2025 07:18PM
We are continuing to work on a fix for this issue data may remain out of date for an additional 12-24 hours.
IDENTIFIED
4 months ago - at 10/20/2025 06:36PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
4 months ago - at 10/20/2025 04:01PM
We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.
Latest Waterford Research Institute outages
Users unable to complete enrollment due to zipcode lookup failure - over 1 year ago
Degraded performance when starting courses - over 2 years ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - over 2 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - almost 3 years ago
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