Outage in Waterford Research Institute

Dashboards and Reporting Data Processing Is Delayed

Resolved Minor
October 20, 2025 - Started 12 days ago - Lasted 1 day
Official incident page

Incident Report

We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.
Components affected
Waterford Research Institute teacher.waterford.org Waterford Research Institute mentor.waterford.org Waterford Research Institute Reporting and Dashboards

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 10/21/2025 07:53PM

This incident has been resolved.

IDENTIFIED 12 days ago - at 10/20/2025 07:18PM

We are continuing to work on a fix for this issue data may remain out of date for an additional 12-24 hours.

IDENTIFIED 12 days ago - at 10/20/2025 06:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 10/20/2025 04:01PM

We are currently experiencing a delay in the processing of student data due to recent events in Amazon Web Services (AWS). As a result, some dashboards and reports may temporarily display outdated information. Our team is monitoring the situation and will provide updates as data processing returns to normal.

Latest Waterford Research Institute outages

Users unable to authenticate with Waterford Reading Academy products - 8 months ago
Users unable to complete enrollment due to zipcode lookup failure - about 1 year ago
Degraded performance when starting courses - about 2 years ago
Some users are unable to sign or are expierencing unexpected errors while using Waterford Reading Academy and Upstart products. - over 2 years ago
Decreased Performance on Dashboards, Staff and Students, and Reporting Tabs - over 2 years ago

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