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Outage in Wave

We're experiencing an issue with our Payroll services for our US customers at this time.

Resolved Major
June 22, 2023 - Started almost 3 years ago - Lasted 1 day
Official incident page

Incident Report

This will have a potential impact on any withdrawals that were scheduled for today (employee wages, tax payments, as well as contractor payments). Our team is currently investigating the issue.
Components affected
Wave Payroll

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 06/23/2023 10:02PM

We declaring this incident as resolved.

MONITORING almost 3 years ago - at 06/23/2023 03:41PM

We now have confirmation that deposits will land around 6 pm EST for employees. Keep in mind that the exact timing is dependent on the bank that's receiving the funds.

MONITORING almost 3 years ago - at 06/23/2023 03:29PM

We now have confirmation that deposits will land by 6 pm EST for employees

MONITORING almost 3 years ago - at 06/23/2023 03:14PM

Transfers for direct deposit that failed yesterday and were set to go out this morning have been processed. We're now waiting on confirmation for exact timing of when those funds will be deposited into employee bank accounts.

IDENTIFIED almost 3 years ago - at 06/23/2023 02:21PM

As we continue to work on a fix to ensure funds get deposited to employee accounts today, please refrain from taking immediate action on failed withdrawals or direct deposits.

IDENTIFIED almost 3 years ago - at 06/23/2023 12:38PM

We're getting closer to a fix for this issue, however, deposits will still be delayed

IDENTIFIED almost 3 years ago - at 06/22/2023 11:57PM

We are continuing to work on a fix for this issue, deposits to employees bank accounts will be delayed.

IDENTIFIED almost 3 years ago - at 06/22/2023 10:20PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 3 years ago - at 06/22/2023 08:46PM

We've identified that the incident currently exists with our banking partner and are awaiting next steps for full resolution

INVESTIGATING almost 3 years ago - at 06/22/2023 08:36PM

This will have a potential impact on any withdrawals that were scheduled for today (employee wages, tax payments, as well as contractor payments). Our team is currently investigating the issue.

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