Outage in Wave

Visual Error for Employees "Bank details missing"

Resolved Major
March 13, 2025 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. The actual bank information is not impacted, and money movement is not affected, but this is a visual error we are looking into. Thanks for your patience.
Components affected
Wave Payroll
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/13/2025 05:03PM

This incident has been resolved. Thanks again for your patience and we apologize for the confusion and interruption today.

IDENTIFIED about 2 months ago - at 03/13/2025 04:40PM

We are continuing to investigate fixes for the "Bank details missing" visual error. Actual bank information and money movement is not impacted. Thanks for your patience.

MONITORING about 2 months ago - at 03/13/2025 04:16PM

A fix has been implemented for the "Bank details missing" visual error, and we are monitoring the results. Actual bank information and money movement is not impacted. Thanks for your patience.

INVESTIGATING about 2 months ago - at 03/13/2025 04:07PM

We are continuing to investigate the issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. Actual bank information and money movement is not impacted. Thanks for your patience.

INVESTIGATING about 2 months ago - at 03/13/2025 03:42PM

We are currently investigating an issue that is displaying a "Bank details missing" message on some employers' Payroll > Employees page. The actual bank information is not impacted, and money movement is not affected, but this is a visual error we are looking into. Thanks for your patience.

Latest Wave outages

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