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Outage in Weave

Inbound Call, SMS, Fax Failure

Resolved Major
February 20, 2026 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

This appears to be related to a 3rd party service provider issue. Our team is actively working with our provider to restore normal services as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.
Components affected
Weave Phone Service Weave SMS (texting) Service Weave Fax Service

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 02/20/2026 07:42PM

We have Identified the issue and fix has been implemented and all Phone, SmS, and Fax Services have been restored.

IDENTIFIED about 2 months ago - at 02/20/2026 07:38PM

SMS: Still experiencing issues - we're actively investigating with our third-party provider
Phone calls & faxes: Fully operational

We'll share updates as soon as we learn more.

MONITORING about 2 months ago - at 02/20/2026 07:27PM

A fix has been implemented and we are monitoring the resolution.

INVESTIGATING about 2 months ago - at 02/20/2026 07:09PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 02/20/2026 06:48PM

This appears to be related to a 3rd party service provider issue. Our team is actively working with our provider to restore normal services as quickly as possible. We will provide updates as more information becomes available. Thank you for your patience.

source IsDown Possible Outage Indicated by User Reports Reports started 7 minutes before official outage was reported

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