Investigating: Incorrect times for Schedules

We've resolved the issue with the Times Between the Weave app and your browser!
A quick note for our customers!


In many cases, the clock or time zone on your office computer or server is slightly off. That can cause incorrect times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.


Offices using cloud-based software (such as Revolution and Curve)

We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.


Questions? Contact Weave Support and mention the time display issue so we can help faster.

Update: Appointment Time Display Issue

We know some offices are seeing appointment times or schedules that are off, often by an hour. We're sorry for the disruption. Here is where things stand and what we're doing about it.

Weave app

Our engineers are fixing a time-display issue in the Weave desktop app. No action is needed from you.


Offices using software installed on a local office computer or server (such as Dentrix, Open Dental, and Dolphin)

In many cases, the clock or time zone on the office's own computer or server is slightly off. That causes the wrong times to reach Weave.
What you can do: Check that your office server's date, time, and time zone are correct. If you're not sure how, contact Weave Support and we'll walk you through it.
If we find a mismatch, we'll work with you and our engineers to refresh your data so the correct times show.


Offices using cloud-based software (such as Revolution and Curve)

We've built and tested a fix with offices using both Revolution and Curve.
We're rolling it out in stages. First, we'll apply it to one office to confirm it works. Then we'll roll it out to all affected offices.
No action is needed from you. We'll update you as the fix reaches your office.


Questions? Contact Weave Support and mention the time display issue so we can help faster.

Some customers in may see incorrect times in Weave, including on phones, call routing, and the desktop app, following recent time zone changes. Phone display times have been corrected. We're working on a fix for the remaining issues and will post an update as soon as we have more information.