Outage in Weave

Phone Messaging System Degradation – Call Journey & Call Queues Impacted

Resolved Minor

March 30, 2026 - Started 1 day ago - Lasted about 6 hours
Official incident page

Incident Report

Summary AI Generated

Weave experienced a phone messaging system degradation that impacted call journey, call queues, phone service, and SMS texting service for 5.9 hours. The incident affected call routing and queue functionality, with call recordings temporarily unavailable during the outage. The issue was resolved with calls resuming normal operation and recordings catching up within minutes of restoration.

We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating

Components affected

Weave Phone Service Weave SMS (texting) Service

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 03/30/2026 08:31PM

This incident has been Resolved.

MONITORING 1 day ago - at 03/30/2026 03:14PM

Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.

INVESTIGATING 1 day ago - at 03/30/2026 02:41PM

We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating

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