Outage in Weave
Phone Messaging System Degradation – Call Journey & Call Queues Impacted
Resolved MinorIncident Report
Summary AI Generated
Weave experienced a phone messaging system degradation that impacted call journey, call queues, phone service, and SMS texting service for 5.9 hours. The incident affected call routing and queue functionality, with call recordings temporarily unavailable during the outage. The issue was resolved with calls resuming normal operation and recordings catching up within minutes of restoration.
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/30/2026 08:31PM
This incident has been Resolved.
MONITORING
about 1 month ago - at 03/30/2026 03:14PM
Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
INVESTIGATING
about 1 month ago - at 03/30/2026 02:41PM
We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
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