Outage in Weave
Dentrix Ascend Patient and Appointment Data Syncing Across Locations
Resolved MinorIncident Report
Summary AI Generated
Weave experienced an issue where patient and appointment data from multiple locations using the same Dentrix Ascend system were incorrectly syncing together regardless of location, affecting automated schedule reminders. The incident lasted 11.7 hours and was resolved after the team identified the root cause and implemented a fix.
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
Components affected
Weave Automated Schedule RemindersTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 04/01/2026 08:13AM
This incident has been resolved.
IDENTIFIED
28 days ago - at 04/01/2026 12:13AM
The issue has been identified and a fix is being implemented.
MONITORING
28 days ago - at 04/01/2026 12:13AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
28 days ago - at 03/31/2026 09:10PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
28 days ago - at 03/31/2026 08:33PM
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
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