Weave experienced an issue where patient and appointment data from multiple locations using the same Dentrix Ascend system were incorrectly syncing together regardless of location, affecting automated schedule reminders. The incident lasted 11.7 hours and was resolved after the team identified the root cause and implemented a fix.
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This incident has been resolved.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.
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