Outage in Weave
Polycom Phones Receiving Errors
Resolved MinorIncident Report
Summary AI Generated
Polycom phones on Weave's Phone Service experienced errors for approximately 72 hours beginning September 25, 2026. The issue was traced to Polycom's systems, with Weave deploying a mitigation while Polycom worked on their end to resolve it. The incident was fully resolved on September 28, 2026.
We are currently investigating an issue of Polycom phones receiving error messages.
Components affected
Weave Phone ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/28/2026 05:28PM
This incident has been resolved.
MONITORING
5 days ago - at 09/26/2026 12:47AM
A fix has been implemented and we are now monitoring.
IDENTIFIED
5 days ago - at 09/25/2026 09:24PM
Polycom has confirmed the issue is on their end and is working to resolve it. We’ve deployed a mitigation, and affected phones are beginning to recover. We’ll continue monitoring and share another update as recovery progresses.
IDENTIFIED
5 days ago - at 09/25/2026 07:24PM
Polycom has confirmed that the issue is on their end and working to resolve it. We’re monitoring their progress and will share another update as soon as we have one.
INVESTIGATING
5 days ago - at 09/25/2026 05:11PM
We are currently investigating an issue of Polycom phones receiving error messages.
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