Outage in Webcentral Service

Cloud Hosted Email Issue

Resolved Major
July 23, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We would like to inform our customers of an incident that is currently impacting some customers using our Cloud Hosted Email services. Customers affected may experience intermittent issues accessing webmail services including sending and receiving emails. Our engineers have identified the cause of the incident and are working towards a solution with a matter of urgency. We appreciate your patience during this time and will continue to provide regular updates.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 07/23/2024 02:59AM

We would like to inform our customers that the intermittent service disruption for the Cloud email service has been resolved.

No further disruptions are anticipated. If you are experiencing any issues with your service, please contact our support team.
You can do this via chat, call or create a case within your Console.

MONITORING 5 months ago - at 07/23/2024 01:55AM

Our engineers have implemented a solution and we are continuing to see improvements for the affected email services.
We will continue to monitor this to ensure that service restores to normal. We appreciate your patience during this time.

IDENTIFIED 5 months ago - at 07/23/2024 01:43AM

We would like to inform our customers of an incident that is currently impacting some customers using our Cloud Hosted Email services.

Customers affected may experience intermittent issues accessing webmail services including sending and receiving emails.

Our engineers have identified the cause of the incident and are working towards a solution with a matter of urgency. We appreciate your patience during this time and will continue to provide regular updates.

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