Outage in Webdam
Asset processing for video/MP4 files
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
This incident has been resolved; the impacted video assets are fixed and are displaying a preview.
A fix was released, and newly uploaded videos are processing properly. We are currently working to restore previously impacted assets. This should be completed by tomorrow.
We have a fix identified and are currently in the review process. Our team is carefully examining the details, and we will provide further updates.
We have received reports that video previews are still not populating, but they are available for download. We are continuing to work on a fix, and it should be released tomorrow.
A fix has been implemented and we are monitoring the results.
We are currently working on a fix that was identified to resolve MP4/video uploads.
The issue has been identified and a fix is being implemented.
We are currently investigating the issue.
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