Outage in Webex by Cisco
Webex Services: Users may notice degraded experience with Meetings, Webex Contact Center and Webex Calling
Resolved Minor
April 27, 2026 - Started 3 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex experienced a service incident affecting EU region Contact Center agents who faced failures when responding to calls via WebRTC clients routed through Webex Calling, while Webex Meeting users encountered intermittent meeting join failures. The issue impacted Webex Meetings, Webex Calling, and Webex Contact Center services for 1.3 hours. Engineering identified and resolved the problem through mitigation activities, restoring all affected services.
Engineering is investigating an issue that is causing agents in the EU region to experience failures when attempting to respond to Webex Contact Center calls via WebRTC Clients routed through Webex Calling. Additionally, Webex Meeting users will also experience intermittent meeting join failures.
We are working towards service restoration and apologize for any inconvenience this may cause.
Components affected
Webex by Cisco Webex Meetings Webex by Cisco Start/join meetings Webex by Cisco Webex Calling Webex by Cisco Calling Webex by Cisco Webex Contact Center Webex by Cisco Agent ServiceTrusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 04/28/2026 04:29AM
Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
3 days ago - at 04/28/2026 04:08AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to provide updates as they become available.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
3 days ago - at 04/28/2026 03:55AM
Engineering is investigating an issue that is causing agents in the EU region to experience failures when attempting to respond to Webex Contact Center calls via WebRTC Clients routed through Webex Calling. Additionally, Webex Meeting users will also experience intermittent meeting join failures.
We are working towards service restoration and apologize for any inconvenience this may cause.
Latest Webex by Cisco outages
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
