Webex by Cisco status updated
Webex by Cisco Webex Contact Center is working normally
This chart shows the number of user-reported issues for Webex by Cisco Webex Contact Center service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Webex by Cisco Webex Contact Center is down.
See where users report Webex by Cisco Webex Contact Center is down. The map shows recent Webex by Cisco Webex Contact Center outages from around the world.
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In the last 90 days, Webex by Cisco had 16 incidents with a median duration of 2 hours 9 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Full incident reports for recent Webex by Cisco Webex Contact Center outages, including timelines, affected components, and resolution details.
| Title | IsDown detected At | Duration |
|---|---|---|
|
Engineering is investigating an issue impacting the Agent Desktop login for Webex Contact Center ...
|
Jul 20, 2026 at 02:01 PM UTC
|
about 1 hour |
|
Engineering is investigating an issue impacting some Webex Contact Center agents. Affected users ...
|
Jul 20, 2026 at 01:57 PM UTC
|
8 minutes |
|
Webex Contact Center: Calls remain active in the Webex App even after transfer/disconnect completion
Engineering is investigating an issue affecting Webex Contact Center agents in the US and ANZ reg...
|
Jul 16, 2026 at 03:52 AM UTC
|
about 15 hours |
|
Engineering is investigating an issue where some Webex Contact Center agents in the US region are...
|
Jul 15, 2026 at 06:19 PM UTC
|
1 day |
|
Webex Dedicated Instance: Service degradation due to connectivity issues between London and Amste...
Engineering is investigating an issue that may cause users in the EU region to experience phone r...
|
Jul 09, 2026 at 04:11 AM UTC
|
about 8 hours |
|
Webex Contact Center: Some agents may experience latency in real-time reporting for Supervisor De...
Engineering is investigating an issue causing latency in real-time reporting for Supervisor Deskt...
|
Jul 01, 2026 at 03:51 PM UTC
|
3 days |
|
Engineering is investigating an issue that may affect multiple Webex services for some users in t...
|
Jun 30, 2026 at 01:45 AM UTC
|
about 1 hour |
|
Webex Contact Center: Agents may experience latency and or failures in AI summaries during mid-ca...
Engineering is investigating an issue that is causing Webex Contact Center Agents to experience l...
|
Jun 11, 2026 at 02:48 AM UTC
|
about 12 hours |
|
Engineering is investigating an issue impacting Webex services hosted in the US region. Users and...
|
Jun 03, 2026 at 01:19 PM UTC
|
about 16 hours |
|
Webex Contact Center: Agents may experience issues with AI summaries for mid-call, transfer, or w...
Engineering is investigating an issue causing AI summary failures during mid-call, transfer, and ...
|
May 26, 2026 at 04:25 PM UTC
|
about 8 hours |
Check if any Webex by Cisco Webex Contact Center component is down. View the current status of 6 services and regions.
| Component | Status |
|---|---|
| Add-ons | OK |
| Agent Service | OK |
| Call Delivery | OK |
| Email and chat | OK |
| Reports and Administrative Service | OK |
| Virtual Agent Voice | OK |
Teams that track Webex by Cisco status also keep an eye on these services. Add them all to your IsDown dashboard for a single view of your dependencies.
Webex by Cisco Webex Contact Center isn't down. You can check Webex by Cisco Webex Contact Center status and incident details on the top of the page. IsDown continuously monitors Webex by Cisco Webex Contact Center official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Webex by Cisco Webex Contact Center is currently operational. You can check Webex by Cisco Webex Contact Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Webex by Cisco Webex Contact Center being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Webex by Cisco Webex Contact Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Webex by Cisco Webex Contact Center last outage was on July 20, 2026 with the title "Webex Contact Center: Agents using third-party CRM widget are unable to login to desktop"
IsDown has tracked 45 Webex by Cisco Webex Contact Center incidents since January 2023.
Check the Webex by Cisco Webex Contact Center status at the top of this page. IsDown combines official status page data with user reports to show whether Webex by Cisco Webex Contact Center is down for everyone or if the issue is on your end.
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Webex by Cisco and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Webex by Cisco is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Webex by Cisco's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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