Webex by Cisco status updated
Webex by Cisco Webex Contact Center is working normally
This chart shows the number of user-reported issues for Webex by Cisco Webex Contact Center service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. Sign up to get alerts when Webex by Cisco Webex Contact Center is down.
See where users report Webex by Cisco Webex Contact Center is down. The map shows recent Webex by Cisco Webex Contact Center outages from around the world.
Webex Contact Center Outage MapIn the last 90 days, Webex by Cisco had 8 incidents with a median duration of 2 hours 19 minutes.
Incidents
Major Outages
Minor Incidents
Median Resolution
Full incident reports for recent Webex by Cisco Webex Contact Center outages, including timelines, affected components, and resolution details.
| Title | Started At | Duration |
|---|---|---|
|
Webex Contact Center: Agents in the US region are experiencing disruptions affecting call consult...
Engineering is currently investigating an issue affecting US based agents, specifically regarding...
|
Apr 07, 2026 at 04:40 PM UTC
|
about 2 hours |
|
Engineering is investigating an issue where some agents in the EU region may experience log in fa...
|
Mar 25, 2026 at 09:37 PM UTC
|
about 3 hours |
|
Engineering is investigating an issue that is causing poor audio quality for agents on Webex Call...
|
Mar 24, 2026 at 11:53 PM UTC
|
about 4 hours |
|
Engineering is investigating issues affecting Webex Contact Center. Admins may experience intermi...
|
Mar 10, 2026 at 07:41 PM UTC
|
44 minutes |
|
Webex Contact Center: Agents in the US, Canada, ANZ and EU regions may experience delays and/or f...
Engineering is investigating an issue impacting Webex Contact Center agents' ability to login, lo...
|
Feb 23, 2026 at 02:57 PM UTC
|
2 days |
|
Engineering is investigating an issue which is causing the Google Virtual Agents feature to be in...
|
Feb 21, 2026 at 03:31 AM UTC
|
about 1 hour |
|
Engineering is investigating an issue that is impacting the availability of the Virtual Agent sum...
|
Feb 11, 2026 at 04:19 PM UTC
|
about 2 hours |
|
Webex Contact Center: Call recordings are unable to be retrieved and failures updating historical...
Engineering is investigating an issue that is causing users in the US region to experience failur...
|
Jan 31, 2026 at 07:39 PM UTC
|
40 minutes |
|
Engineering is investigating an issue causing dead air and impacting call delivery to agents in U...
|
Dec 23, 2025 at 06:27 AM UTC
|
about 2 hours |
|
Engineering is investigating an issue that is impacting the availability of the Virtual Agent sum...
|
Nov 19, 2025 at 04:04 PM UTC
|
about 12 hours |
Check if any Webex by Cisco Webex Contact Center component is down. View the current status of 6 services and regions.
| Component | Status |
|---|---|
| Add-ons | OK |
| Agent Service | OK |
| Call Delivery | OK |
| Email and chat | OK |
| Reports and Administrative Service | OK |
| Virtual Agent Voice | OK |
Teams that track Webex by Cisco status also keep an eye on these services. Add them all to your IsDown dashboard for a single view of your dependencies.
Webex by Cisco Webex Contact Center isn't down. You can check Webex by Cisco Webex Contact Center status and incident details on the top of the page. IsDown continuously monitors Webex by Cisco Webex Contact Center official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Webex by Cisco Webex Contact Center is currently operational. You can check Webex by Cisco Webex Contact Center status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Webex by Cisco Webex Contact Center being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Webex by Cisco Webex Contact Center official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Webex by Cisco Webex Contact Center last outage was on April 07, 2026 with the title "Webex Contact Center: Agents in the US region are experiencing disruptions affecting call consultations and transfers for both inbound and outbound traffic"
IsDown has tracked 27 Webex by Cisco Webex Contact Center incidents since January 2023. When Webex by Cisco Webex Contact Center goes down, incidents typically resolve within 489 minutes.
Check the Webex by Cisco Webex Contact Center status at the top of this page. IsDown combines official status page data with user reports to show whether Webex by Cisco Webex Contact Center is down for everyone or if the issue is on your end.
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Webex by Cisco and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Webex by Cisco is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Webex by Cisco's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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