Outage in Webex by Cisco
Webex Contact Center: Campaign call failures for users in EU regions
Resolved Minor
August 21, 2026 - Started 11 days ago
- Lasted 27 minutes
Incident Report
Summary AI Generated
Webex Contact Center experienced a 27-minute outage affecting campaign calls for users in EU regions, causing call delivery failures. Engineering identified the root cause and applied remediation, fully restoring services by 09:35 UTC on August 21, 2026.
Engineering is investigating an issue impacting Webex Contact Center users utilising campaign calls in EU region. Webex Contact Center users may experience failures utilising campaign calls.
We are working to restore the service as soon as possible and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 08/21/2026 09:35AM
Engineering has completed remediation activities and services are now restored for all regions.
We will continue to monitor to ensure service stability.
IDENTIFIED
11 days ago - at 08/21/2026 09:28AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
11 days ago - at 08/21/2026 09:21AM
Engineering is investigating an issue impacting Webex Contact Center users utilising campaign calls in EU region. Webex Contact Center users may experience failures utilising campaign calls.
We are working to restore the service as soon as possible and apologize for any inconvenience this may cause.
Latest Webex by Cisco outages
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Webex : Multiple services impacted in EU region - 11 days ago
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