Outage in Webex by Cisco
Webex Services: Webex Calling and Webex Contact Center customers in the Australia region may experience call failures
Resolved Minor
November 09, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Calling and Webex Contact Center customers in Australia experienced call failures and inbound calling disruption for approximately 1.2 hours on November 9, 2026. Engineering identified the issue and applied mitigation measures to restore affected call delivery services. Services recovered and were placed under continued monitoring to confirm full stability.
Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.
We appreciate your patience while we address this service incident.
Components affected
Webex by Cisco Call Delivery Webex by Cisco Webex Calling Webex by Cisco Calling Webex by Cisco Webex Contact CenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 11/09/2026 07:38PM
Engineering has mitigated the issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Services have recovered, and we are continuing to monitor stability and performance to ensure full restoration.
We appreciate your patience while we addressed this service incident.
IDENTIFIED
1 day ago - at 11/09/2026 07:08PM
Engineering has identified an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers are experiencing call failures and inbound calling disruption. Mitigation activities are currently in progress to restore services as quickly as possible. We will provide an update within one hour, or sooner if additional information becomes available.
We appreciate your patience while we address this service incident.
INVESTIGATING
1 day ago - at 11/09/2026 06:49PM
Engineering is actively investigating an issue affecting Webex Calling and Webex Contact Center customers in the Australia region. Customers may experience call failures. We are working to resolve the issue and will provide an update in one hour, or sooner if more information becomes available.
We appreciate your patience while we address this service incident.
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