Outage in Webex by Cisco
Webex Calling: Intermittent audio quality degradation for users in the Saudi Arabia region
Resolved Minor
November 02, 2026 - Started 9 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Webex Calling experienced intermittent one-way audio and audio quality degradation affecting users in the Saudi Arabia region for approximately 2.8 hours. The issue impacted calling functionality until engineering restored service, after which systems were confirmed to be functioning as expected. Monitoring continued post-recovery to ensure ongoing stability.
Engineering is investigating an issue causing intermittent one-way audio and audio quality degradation for Webex Calling users in the Saudi Arabia region. We will provide the next update in one hour or sooner should significant progress occur.
We are working to restore service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 11/02/2026 04:29PM
Webex Calling services in the Saudi Arabia region have recovered and are functioning as expected. We will continue to monitor to ensure service stability.
Thank you for your patience during this service incident.
INVESTIGATING
9 days ago - at 11/02/2026 03:07PM
Engineering continues to investigate the issue causing intermittent one-way audio and audio quality degradation for Webex Calling users in the Saudi Arabia region. We appreciate your patience as we work to restore service.
We will continue to monitor the situation closely and provide the next update in four hours or sooner should significant progress occur.
INVESTIGATING
9 days ago - at 11/02/2026 02:09PM
Engineering is investigating an issue causing intermittent one-way audio and audio quality degradation for Webex Calling users in the Saudi Arabia region. We will provide the next update in one hour or sooner should significant progress occur.
We are working to restore service and apologize for any inconvenience this may cause.
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