Outage in Webex by Cisco
Developer API: Some Cisco-owned Webex bots are currently unable to receive or respond to user messages
Resolved Minor
October 23, 2026 - Started 19 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A minor incident affecting Webex Developer API and Webhooks caused some Cisco-owned Webex bots to be unable to receive or respond to user messages across all regions. The issue lasted approximately 1.5 hours before engineering identified the root cause and completed remediation. Services were fully restored and placed under continued monitoring to ensure stability.
Engineering is investigating an issue impacting the ability of some Webex bots to respond to user commands. Some users may experience failures when attempting to get a response from their Webex bots. This issue is impacting all regions.
We will provide another update within one hour or sooner if additional information becomes available.
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Latest Updates ( sorted recent to last )
MONITORING
19 days ago - at 10/23/2026 02:46PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
19 days ago - at 10/23/2026 02:01PM
Engineering continues to implement mitigation measures to address this issue.
We apologize for the inconvenience this may cause and will provide another update within one hour, or sooner if new information becomes available.
IDENTIFIED
19 days ago - at 10/23/2026 01:49PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
19 days ago - at 10/23/2026 01:40PM
Engineering is investigating an issue impacting the ability of some Webex bots to respond to user commands. Some users may experience failures when attempting to get a response from their Webex bots. This issue is impacting all regions.
We will provide another update within one hour or sooner if additional information becomes available.
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