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Outage in Webex by Cisco

Collaboration Control Hub: Customers in the US region may experience intermittent errors or latency with user licensing, provisioning, and batch user management actions

Resolved Minor
October 22, 2026 - Started 20 days ago - Lasted about 3 hours

Incident Report

Summary AI Generated

Webex Control Hub experienced a ~3-hour incident affecting user management, licensing, provisioning, and batch operations (including bulk user deletion) for US-region administrators. Affected users encountered intermittent failures and latency when performing these actions. Engineering identified and mitigated the issue, restoring service stability by 19:07 UTC on October 22, 2026.

Engineering is investigating an issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. We will provide another update within one hour or sooner if additional information becomes available.

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Latest Updates ( sorted recent to last )
MONITORING 19 days ago - at 10/22/2026 07:07PM

Engineering has mitigated the impact on Collaboration Control Hub user management, licensing, and provisioning workflows. We will continue to monitor to ensure service stability.

Thank you for your patience as we addressed this service incident.

IDENTIFIED 19 days ago - at 10/22/2026 06:04PM

Engineering continues working to mitigate the issue and restore service stability. We will provide another update within one hour or sooner if additional information becomes available.

Thank you for your continued patience as we address this service incident.

IDENTIFIED 20 days ago - at 10/22/2026 05:09PM

Engineering has identified the issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. Engineering is working to restore service stability.

We will provide another update within one hour or sooner if additional information becomes available. Thank you for your continued patience as we address this service incident.

INVESTIGATING 20 days ago - at 10/22/2026 04:38PM

Engineering is investigating an issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs.

We will provide another update within one hour or sooner if additional information becomes available.

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