Outage in Webex by Cisco
Webex Services: Login failures for the Webex API service in the APAC region
Resolved Minor
September 23, 2026 - Started 9 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
Webex Contact Center agents in the Singapore region experienced login failures when accessing the service through CRM integrations (Salesforce, ServiceNow, Microsoft Dynamics 365, etc.), while APAC users also faced login issues with the Developer Portal. Direct login to the Webex Agent Desktop remained functional and served as a workaround during the incident. Engineering identified and remediated the issue within approximately 1.9 hours, restoring full service.
Engineering is investigating an issue impacting Webex API service login flow. Webex Contact Center agents in Singapore region using CRM integrations, such as Salesforce, ServiceNow, Microsoft Dynamics 365, etc. are experiencing login failures. There is no issue logging in directly to the Webex Agent Desktop; therefore, as a workaround, agents can log in directly to the Webex Agent Desktop.
Additionally, users in the APAC region may experience failures when logging in to the Developer Portal.
We are working towards restoring services and apologize for the inconvenience this may cause.
Components affected
Webex by Cisco Developer API Webex by Cisco Developer and App Hub Portal Webex by Cisco Webex Contact Center Webex by Cisco Agent ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/23/2026 01:49PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
9 days ago - at 09/23/2026 12:40PM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
9 days ago - at 09/23/2026 12:28PM
Engineering is investigating an issue impacting Webex API service login flow. Webex Contact Center agents in Singapore region using CRM integrations, such as Salesforce, ServiceNow, Microsoft Dynamics 365, etc. are experiencing login failures. There is no issue logging in directly to the Webex Agent Desktop; therefore, as a workaround, agents can log in directly to the Webex Agent Desktop.
Additionally, users in the APAC region may experience failures when logging in to the Developer Portal.
We are working towards restoring services and apologize for the inconvenience this may cause.
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