Outage in Webex by Cisco
Webex Contact Center: Callers may experience IVR delays and intermittent failures connecting to agents in the US region
Resolved Minor
October 09, 2026 - Started 1 day ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Webex Contact Center in the US region experienced IVR processing delays and failures connecting callers to agents, affecting Call Delivery and Agent Service components. Engineering identified the root cause and completed remediation within approximately 1.1 hours. Services were restored and confirmed stable as of October 9, 2026.
Engineering is investigating an issue affecting Webex Contact Center users in the US region. Users may experience delays in IVR processing and status updates, and calls may fail to reach agents.
We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information.
Components affected
Webex by Cisco Webex Contact Center Webex by Cisco Call Delivery Webex by Cisco Agent ServiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 10/09/2026 11:22PM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
1 day ago - at 10/09/2026 11:15PM
Engineering has identified the issue affecting Webex Contact Center users in the US region and is currently working toward service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
1 day ago - at 10/09/2026 10:56PM
Engineering is investigating an issue affecting Webex Contact Center users in the US region. Users may experience delays in IVR processing and status updates, and calls may fail to reach agents.
We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information.
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