Outage in Webex by Cisco
Webex Contact Center: Some users may experience dead air or one-way audio
Resolved Minor
September 30, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Webex Contact Center experienced a 3.2-hour incident affecting call delivery for users in the EU and ANZ regions, where impacted users encountered dead air or one-way audio during calls. Engineering identified the root cause and completed remediation activities, with services confirmed restored and under continued monitoring.
Engineering is investigating an issue that may cause some users in the EU and ANZ regions to experience failures with call delivery. Affected users may experience dead air or one-way audio when making calls. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
We are working to restore the service and apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 09/30/2026 04:20AM
Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
IDENTIFIED
2 days ago - at 09/30/2026 03:51AM
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
Thank you for your continued patience as we address this service incident.
INVESTIGATING
2 days ago - at 09/30/2026 03:15AM
Engineering is investigating an issue that may cause some users in the EU and ANZ regions to experience failures with call delivery. Affected users may experience dead air or one-way audio when making calls. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.
We are working to restore the service and apologize for any inconvenience this may cause.
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