Webex Contact Center: Some agents in the US region may have been disconnected from the agent desktop

Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.

We appreciate your patience while we addressed this service incident.

Engineering continues to work toward resolving the remaining delays in real-time reporting for Analyzer. We are monitoring the environment closely to ensure full service stability and will provide an update in one hour, or sooner if significant progress occurs.

We apologize for the inconvenience and appreciate your continued patience.

Engineering continues to work towards resolving the remaining delays in real-time reporting for Analyzer. We are monitoring the environment closely to ensure full service stability and will provide an update in one hour or sooner should significant progress occur.

We sincerely apologize for any inconvenience caused and appreciate your continued patience while we work to address this service incident.

Engineering has addressed the primary connectivity issues affecting Webex Contact Center in the US region. All Agent Desktop services, including connectivity and call functionality, have returned to normal operation. The only remaining impact is a delay in real-time reporting within Analyzer. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur.

We apologize for the inconvenience caused by these remaining reporting delays and appreciate your continued patience.

Engineering has completed mitigation activities, and services have been restored. We will continue to monitor to ensure service stability.

We appreciate your patience while we addressed this service incident.

Engineering has identified an issue affecting Webex Contact Center in the US region, resulting in intermittent agent disconnections, unexpected sign-outs, and instances of dead air during active calls. Connectivity is currently improving as our engineering teams continue to monitor the environment and investigate the underlying cause.

If you are experiencing these symptoms, please perform a hard refresh of your browser or restart your Agent Desktop session. Following a restart, we recommend performing a test call to validate your audio path before resuming normal operations. We will provide the next update in 30 minutes or sooner should significant progress occur.

We are working to fully restore service stability and sincerely apologize for the ongoing inconvenience.

Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur.

We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience.