Webex : Multiple services impacted in EU region

Engineering has completed remediation activities and services are now restored for all regions.

We will continue to monitor to ensure service stability.

Engineering has further investigated and identified the ongoing impacts. Webex Contact Center users may experience failures with webRTC registrations, operations and agent call login failures. Some administrators may experience failures signing to Webex Control Hub. Users may experience Webex meeting site and App login failures. Users may experience failures with admin batch update and email services. Some users may experience failures performing recording download/playback.

We will continue to monitor the progress closely and will provide the next update in one hour or sooner should significant progress occur.

Thank you for your continued patience as we address this service incident.

Engineering is investigating an issue impacting multiple services in EU region. Some users may have experienced intermittent video call join failures, in meeting services like roster , calendar and mute/unmute functionalities and issues with IVR services between 06:38 - 07:11 UTC.

Issue has been resurfaced impacting multiple services and is still being investigated.

We are working to restore the service as soon as possible and will provide the next update in 30 minutes or sooner if new information becomes available apologize for any inconvenience this may cause.