Outage in Webroot

Notice: False Positive Security Alert

Resolved Major
January 15, 2025 - Started about 2 months ago - Lasted about 11 hours
Official incident page

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Outage Details

We are aware that our installer is currently being flagged as malicious by Google. This is a false positive alert, and we want to assure you that our installer is safe and trustworthy to download. Our team is actively working with Google to resolve this issue as quickly as possible. We appreciate your patience and understanding during this time.
Components affected
Webroot Management Consoles
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 01/16/2025 05:47AM

This incident has been resolved.

MONITORING about 2 months ago - at 01/15/2025 11:15PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 01/15/2025 08:52PM

We are aware that our installer is currently being flagged as malicious by Google. This is a false positive alert, and we want to assure you that our installer is safe and trustworthy to download. As a result, admins attempting to visit the main login page to the management console may receive a warning about unsafe content. Our team is actively working with Google to resolve this issue as quickly as possible. We appreciate your patience and understanding during this time.

IDENTIFIED about 2 months ago - at 01/15/2025 06:51PM

We are aware that our installer is currently being flagged as malicious by Google. This is a false positive alert, and we want to assure you that our installer is safe and trustworthy to download.
Our team is actively working with Google to resolve this issue as quickly as possible. We appreciate your patience and understanding during this time.

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