Outage in Webroot

Device Performance Issues

Resolved Major
February 24, 2025 - Started 16 days ago - Lasted 4 days
Official incident page

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Outage Details

We have received reports of reduced performance on Webroot devices and are investigating potential infrastructure scale issues.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 02/28/2025 02:40PM

Performance issues are resolved and systems should now be stable. A root cause analysis can be found here: https://community.opentextcybersecurity.com/news-announcements-3/incident-summary-february-24-service-disruption-resolution-360309

MONITORING 16 days ago - at 02/24/2025 08:51PM

We are continuing to monitor for any further issues.

MONITORING 16 days ago - at 02/24/2025 08:50PM

The situation has been remedied and we are currently determining a root cause.

INVESTIGATING 16 days ago - at 02/24/2025 04:53PM

We have received reports of reduced performance on Webroot devices and are investigating potential infrastructure scale issues.

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